Microsoft Copilot boosts productivity by up to 30% following organisational merger

A leading UK retirement living provider with approximately 800 employees needed to bring together people, processes, and technology following a major organisational merger. The organisation was committed to improving outcomes for residents while ensuring staff had access to the tools and information needed to work efficiently and securely.

 

20-30% less routine task time

800 users onboarded

1 unified M365 estate

 

CHALLENGE

Unifying technology across two organisations

Following a merger, the organisation faced the challenge of bringing together two separate IT environments, security frameworks, and operational processes into a single, cohesive estate.

The business wanted to adopt Microsoft Copilot to improve productivity and streamline everyday tasks, but needed to ensure the rollout was secure, compliant, and aligned with organisational governance requirements. Any transformation also had to minimise disruption for both staff and residents while supporting long-term digital innovation.

 

SOLUTION

Delivering a secure and compliant AI transformation

Zenzero worked closely with the organisation to implement a structured Microsoft 365 Copilot transformation programme. The engagement included readiness assessments, governance planning, security and compliance controls, user onboarding, adoption support, and optimisation activities. Using Microsoft 365, Microsoft Purview, Azure, and Microsoft Copilot, Zenzero helped create a unified digital workplace that enabled employees to work more efficiently while maintaining appropriate controls around data security and compliance. The phased approach ensured the organisation could successfully bring together two separate environments while creating a safe and scalable foundation for AI adoption.

 

RESULT

Improved productivity across a unified digital estate

The organisation successfully onboarded 800 users into a single Microsoft 365 environment and established a secure framework for AI adoption across the business. Employees are now able to access information more efficiently, spend less time on routine administrative tasks, and collaborate more effectively across the newly merged organisation. With governance, compliance, and optimisation processes in place, the business is well-positioned to continue its digital transformation journey.

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Key outcomes

• ✓20–30% reduction in routine task time
• ✓800 users onboarded
• ✓One unified Microsoft 365 estate
• ✓Secure and compliant AI adoption
• ✓Improved collaboration and knowledge sharing
• ✓Strong governance and data protection controls

 

Technologies used

• •Microsoft 365 Copilot
• •Microsoft 365
• •SharePoint
• •Microsoft Purview Azure