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Microsoft Copilot Analytics

Understand how employees use Microsoft Copilot, where it saves time and how to increase adoption across your organisation.
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The strategic technology partner for scalable organisational growth.
Why partner with us

Partnering with Zenzero helps you prove the value of Microsoft Copilot without relying on licence numbers or assumptions about employee adoption.

Our specialists configure Copilot reporting and analytics to show where adoption is growing, which teams need more support and where Copilot is creating measurable productivity improvements.

We turn these insights into targeted training and practical change activity, helping employees build useful habits and ensuring your Copilot investment continues delivering greater value over time.

Partnership

Why partner with Zenzero for Microsoft Copilot analytics?

Buying Microsoft Copilot licences is straightforward, but successful adoption requires more than making the technology available. Organisations need visibility of how Copilot is being used, where it is improving productivity and which employees or departments require additional support.

Zenzero combines Microsoft Copilot reporting with role-based training and practical change management. We establish the relevant adoption measures, analyse usage patterns and turn the findings into targeted actions, helping your organisation move from an initial rollout to a continuous cycle of measurement and improvement.

Benefits

Benefits of Microsoft Copilot analytics

Microsoft Copilot analytics gives organisations a clearer view of readiness, adoption, usage and impact. Reporting can show enabled users, active users, application adoption and engagement trends, helping leaders understand whether assigned licences are translating into meaningful behaviour change.

Department-level insights make it easier to identify teams that are gaining value and those that may need additional training. By measuring activity over different periods, organisations can also determine whether engagement following a launch or training programme develops into sustainable long-term adoption.

Measurable Copilot adoption

Turn Copilot usage into demonstrable business value.

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Move beyond assigned licences and understand how Microsoft Copilot is changing the way your employees work. Zenzero helps establish the reporting, adoption measures and visibility needed to identify genuine improvements.

We then use those insights to guide targeted training and change activity, helping employees use Copilot more effectively while giving leadership clearer evidence of time saved, friction reduced and value realised.

Customer Service

"We know the right expert is always at the other end of the phone if we need them. The benefit of outsourcing means we have the ability to call on the right expertise at the right time, we can always draw on the skillset that we need."

Garry Collins

Administration and Finance Manager, St John

Customer Service

"The project was very well planned, exceptionally well executed and smoothly implemented. The team were wonderful, the project was delivered on time and on budget, and we received great support all the way through. I couldn’t fault it."

Andrew Everton

Executive Director, Saffery Trust

Customer Service

"They’ve become more than a service provider; they are a trusted partner. This partnership between Solent Mind and Zenzero allows us to adapt and evolve more quickly, leading to improved services and outcomes for our users."

Robert Wayman

FEE & Director, Solent Mind

Challenges

Common Copilot adoption challenges we help with.

Licences are assigned but rarely used

Employees may have access to Copilot without understanding how it applies to their role. We identify adoption gaps and provide targeted training based on the tasks, applications and working practices most relevant to each team.

Business value is difficult to prove

Licence numbers alone do not demonstrate return on investment. We establish meaningful adoption and impact measures that help show where Copilot is saving time, improving productivity and supporting business outcomes.

Adoption varies between departments

Some teams may adopt Copilot quickly while others struggle to change established working practices. Department-level analysis helps us identify these differences and focus support where it is most likely to improve engagement.

Usage falls after the initial launch

Early interest can decline if employees do not receive ongoing guidance or see practical value. We use a continuous measure, act and measure-again approach to reinforce useful behaviours and maintain adoption over time.

Say hello

Ready for
better outcomes?

Still have Qs?

Questions we
often get asked:

We’ve bought Copilot licences - why do we need analytics?

Because buying licences is easy; proving they deliver value is the hard part. Without measurement you can’t tell whether users are using Copilot, where it helps, or where adoption has stalled - so you can’t turn a licence cost into a demonstrable return or prove business impact.

Doesn’t adoption just happen on its own?

Rarely. Value comes from changing how people work, which needs encouragement. We pair usage insight with targeted, role-based training and light-touch change management so adoption keeps climbing and focuses on the behaviours that actually save time.

Do we need a paid licence to use the Copilot Dashboard?

No. The Microsoft Copilot Dashboard is available to Microsoft 365 customers with an active Exchange Online account, and neither a paid Viva Insights license nor a Microsoft 365 Copilot license is required to view the dashboard - so you can assess readiness and track adoption from day one.

What’s in the Microsoft 365 Copilot adoption report?

The Microsoft 365 Copilot adoption report includes five key usage sections, and Copilot usage trends can be analysed over 7, 30, 90, or 180 days. You can also drill into individual departments and organizational attributes to see exactly where to focus your next training push.

Is our data safe when we measure Copilot adoption?

Yes. Adoption reporting respects the same access controls as the rest of Microsoft 365 - analytics depend on each person’s existing data governance permissions, and nothing widens who can see what.

What outcome should we expect?

A Copilot rollout that proves its worth to the people who approved it, with evidence of time saved, friction removed and business outcomes achieved, plus actionable insights that show where to push next rather than vanity metrics.

Still have questions? Contact Us