Unified Communications as a Service (UCaaS) provides businesses with a comprehensive, cloud-based solution to manage their communication needs.

By integrating instant messaging, video conferencing, voice calls, and file sharing into a single communications platform, UCaaS improves collaboration, streamlines processes, and enhances productivity.

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Hosted VoIP Services

Hosted VoIP solutions that improve business communication and collaboration.

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Microsoft Teams

Microsoft Teams solutions that enable seamless communication, collaboration and connectivity.

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Business Broadband

Reliable business connectivity solutions that support productivity and day-to-day operations.

UCaaS is a cloud delivery model that enables businesses to consolidate their communication systems. It combines voice, video, messaging, and collaboration tools into one seamless operation, removing the need for outdated, on-premises hardware and legacy communications platforms.

UCaaS platforms offer an array of features designed to meet modern business requirements:

Video Conferencing: High-quality video calling for internal and external meetings.
Instant Messaging: Real-time messaging to enhance employee communication.
Audio Conferencing: Reliable options for group discussions.
Business SMS: Quick communication through mobile devices.
File Sharing: Simplified content sharing for improved collaboration.
Direct Routing: Seamless integration with tools like Microsoft Teams.
Interactive Voice Response (IVR): Automates call handling for improved customer service.

As a trusted unified communications provider, we deliver tailored UCaaS solutions that align with your unique business processes. Here’s why businesses choose us:

Expertise: Decades of experience in managed services and cloud solutions.
Customisation: Solutions designed to meet your specific communication needs.
Reliability: Access to secure, high-performance data centres.
Support: Dedicated technical support to ensure smooth operation.

Modern organisations need communication tools that are flexible, reliable, and built around the way people work. Our Unified Communications as a Service (UCaaS) solutions combine voice, video, messaging, and collaboration into a single cloud-based platform, helping your teams communicate seamlessly wherever they are.

From Microsoft Teams integration and business telephony to video conferencing, messaging, file sharing, and intelligent call management, we deliver tailored UCaaS solutions that improve collaboration, simplify communication, and support a more connected, productive workplace.

"We know the right expert is always at the other end of the phone if we need them. The benefit of outsourcing means we have the ability to call on the right expertise at the right time, we can always draw on the skillset that we need."

Garry Collins

Administration and Finance Manager, St John

"The project was very well planned, exceptionally well executed and smoothly implemented. The team were wonderful, the project was delivered on time and on budget, and we received great support all the way through. I couldn’t fault it."

Andrew Everton

Executive Director, Saffery Trust

"They’ve become more than a service provider; they are a trusted partner. This partnership between Solent Mind and Zenzero allows us to adapt and evolve more quickly, leading to improved services and outcomes for our users."

Robert Wayman

FEE & Director, Solent Mind

Cost Savings

UCaaS eliminates the need for costly on-premises hardware and reduces phone line expenses. With a subscription-based service model, businesses only pay for what they use.

Enhanced Collaboration

Features like web conferencing and content sharing foster teamwork, even in hybrid workforce environments. Employees can easily stay connected using mobile devices or collaboration tools.

Scalability

UCaaS solutions grow with your business, offering flexibility to add or remove users and features as needed.

Business Continuity

With cloud services, businesses benefit from reliable internet connections and data centres that ensure minimal downtime.

Streamlined Communication Needs

By consolidating various communication tools into unified communications platforms, businesses can improve communication across teams and departments.

Unified Communications isn’t just about voice calls or video conferencing. It’s about creating a holistic communication ecosystem that includes:

Instant Messaging: Enable real-time communication, screen sharing, and conference calls with call recording capabilities.
Collaboration Tools: Enhance teamwork with integrated tools for file sharing, project management, and virtual meetings.
Secure Connectivity: Ensure reliable access to business-critical data and applications from anywhere.

By addressing these aspects, we provide a unified platform designed for digital transformation, offering cost savings and improved business continuity through cloud infrastructure.

Small Businesses: UCaaS solutions provide small businesses with enterprise-grade communication features at a fraction of the cost, helping them stay competitive.
Medium to Large Enterprises: Larger organisations benefit from integrated communications systems that support complex needs, such as contact centres and corporate communications.
Hybrid Workforces: UCaaS enables employees to work efficiently from anywhere, ensuring seamless operation for distributed teams.

Shifting from legacy communications platforms to a modern Unified Communications as a Service (UCaaS) system offers clear advantages for businesses aiming to stay competitive. By adopting a cloud-based delivery model, organisations can avoid the high costs and maintenance associated with on-premises hardware.

UCaaS also introduces enhanced features such as online meetings and real-time content sharing, while improved reliability is achieved through strong internet connectivity and reduced downtime.

In addition, UCaaS platforms provide essential communication tools, including advanced VoIP phone services, seamless integration with collaboration platforms like Microsoft Teams, and web and audio conferencing capabilities – ensuring businesses have the modern tools needed to connect, collaborate, and grow.

Unified Communications as a Service (UCaaS) providers tackle security concerns with comprehensive measures such as data encryption to safeguard sensitive information, adherence to industry compliance standards, and secure access controls to protect communication systems.

Beyond security, UCaaS boosts productivity and supports business growth through a range of collaboration features, including real-time messaging for quicker decision-making, file sharing to simplify project management, and video conferencing that connects teams no matter where they are – all designed to enhance communication and efficiency across the organisation.

The growing need to work from anywhere is driving businesses to adopt Unified Communications as a Service (UCaaS).

Cloud-based solutions now deliver comprehensive unified communications tools that empower organisations to connect, collaborate, and operate seamlessly.

Why a Unified Communications strategy matters

A well-designed Unified Communications (UC) strategy is essential for modern businesses. It enables organisations to enhance productivity, improve collaboration, and reduce costs while leveraging existing investments in technologies such as Microsoft 365.

Unlike many other UCaaS providers, we offer a unique advantage through our partnerships with industry leaders like Microsoft and Dell. This ensures a fully integrated communication solution that works flawlessly, regardless of your team’s location.

Seamless integration with existing systems

Our solutions go beyond the basics by integrating with your existing phone systems and features, such as advanced call routing. Whether you’re a business, school, or charity, we ensure a smooth transition to modern communication tools without disrupting your operations.

Our UCaaS specialists help your teams communicate seamlessly through secure, connected cloud communications.

Why does my business need IT support?

Professional IT support ensures your business stays secure, efficient, and up-to-date with the latest technology. With 24/7 monitoring, cyber security defense, and proactive maintenance, we minimise downtime and keep your operations running smoothly.

What is business IT support?

Business IT support refers to the comprehensive services provided by managed service providers to help organisations manage their digital assets and resolve technical issues. These services encompass a wide range of solutions, including IT support, cloud services, cyber security, and digital transformation.

By leveraging business IT support, organisations can ensure the smooth running of their operations, maximise their digital potential, and enhance their online presence. This, in turn, helps attract more customers, increase sales, and improve overall business operations. Whether it’s troubleshooting technical issues or implementing advanced digital tools, business IT support is essential for maintaining operational efficiency and driving growth.

How do you choose the right local business IT support company?

Selecting the right IT support company is crucial for businesses aiming to maintain seamless operations and robust security. When evaluating potential providers, it’s important to look for a company that offers a comprehensive range of services, including IT support, cloud services, and cyber security.

Unfortunately there is no such thing as free support. IT should be seen as an investment not a cost. Look for MSPs with experience in working with businesses within the same industry is also a key factor, as it ensures the provider understands the specific challenges and needs of your business. Additionally, a reputable IT support company should offer proactive monitoring and security measures, ensuring potential issues are addressed before they escalate.

Excellent customer service and a strong reputation are also essential criteria, as they reflect the provider’s commitment to supporting your business effectively. Lastly, consider a local business or one with a local engineering team.

How can IT support improve my business’s security?

We implement advanced cyber security measures such as firewalls, anti-virus software, endpoint protection, and employee security training to safeguard your business from cyber threats, ransomware, and data breaches.

Additionally, we conduct regular security audits and vulnerability assessments to identify and eliminate potential risks before they become a threat. Our team also monitors your network 24/7 to detect suspicious activity and respond to security incidents in real-time, ensuring continuous protection.

Do you offer remote and onsite IT support?

Yes! Our IT support team provides both remote assistance and onsite visits to resolve issues quickly. Most problems can be fixed remotely, but we’re available for in-person troubleshooting and hardware repairs when needed.

With secure remote access tools, we can resolve software issues, network failures, and system updates without disrupting your workflow. For hardware malfunctions or complex IT setups, our experts will visit your location to ensure everything runs smoothly.

How much does IT support for businesses cost?

Our pricing depends on the level of support and services your business requires. We offer affordable, flexible plans, including pay-as-you-go, monthly contracts, and fully managed IT services.

Our goal is to provide cost-effective solutions tailored to your business size and industry, ensuring you only pay for what you need. Contact us for a custom quote and free IT assessment, so we can help optimise your technology investments while keeping costs manageable.

Still have questions? Contact Us

Unified Communications as a Service

The strategic technology partner for scalable organisational growth.

One platform for seamless communication and collaboration