IT Support for Care
Compassionate and expert IT support tailored for your business. Our dedicated team delivers reliable, responsive solutions to keep your systems running smoothly. Trust us to provide the latest technology and outstanding customer service, ensuring your business thrives with care.
A connected care provider, from admin teams to carers and beyond
A robust, modern IT infrastructure is essential for the healthcare sector, enabling organisations to deliver high-quality care while improving staff retention, boosting efficiency, and reducing operational costs. Leveraging advanced technology like Microsoft 365 fosters seamless collaboration between administrative and clinical staff—nurses, physiotherapists, and care assistants—through tools such as Microsoft Word, Excel, and PowerPoint, along with real-time reporting, video calls, meetings, and instant messaging via Teams.
At Zenzero, our tailored IT support services are designed to meet the unique needs of healthcare providers. We ensure streamlined operations, enhanced data security, and improved teamwork, so you can focus on delivering exceptional patient care.
Why choose Zenzero for your IT support?
We specialise in delivering tailored IT support for healthcare services, empowering medical professionals with reliable, secure, and efficient technology solutions that protect sensitive data. As a Microsoft Solutions Partner, we offer scalable, cost-effective services such as Microsoft Azure, Microsoft 365, and Office 365, all designed to meet the unique needs of the healthcare sector.
Our solutions enhance collaboration among medical professionals and care teams, streamline administrative processes, and ensure robust data security—while optimising costs through flexible pay-as-you-go options. Whether your organisation is fully transitioning to the Microsoft Cloud platform or adopting a hybrid approach, our team provides seamless implementation, ongoing support, and strategic guidance to deliver the best support solutions for your needs.
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Any request is dealt with, with such professionalism and attention to detail that is above and beyond.
Helping you provide better care to patients with our support services
Streamline patient transitions and enhance care with Zenzero’s tailored IT solutions. Our expertise ensures quick and efficient access to critical data, enabling staff to better prepare for patient arrivals and departures. This creates a smoother experience for care home residents moving between hospitals and care facilities.
With our support, healthcare providers can keep families informed with timely updates and easily direct them to the appropriate resources for further assistance. Let us help you improve communication, coordination, and care delivery to elevate the experience for residents and their families.
Understanding the care industry helps us provide you with the best service possible
We are a trusted expert in IT solutions for care, and we have a proven track record of success. You can trust us to help you improve the quality of care, reduce costs, and improve patient safety.
Reduced IT related downtime
Downtime can be a significant challenge for healthcare organisations, especially given the critical nature of medical devices and the reliance on existing systems for patient care and business continuity.
We focus on minimising IT-related downtime by ensuring that your IT infrastructure is reliable and up to date. We provide updated servers and hardware, along with scheduled maintenance from our field engineers to keep your systems running smoothly. Our comprehensive onboarding process helps you understand your new systems and their functions, while our service desk technicians offer 24/7 support to address any issues. Additionally, we handle warranty swap-outs for any failing devices, ensuring seamless operation and business continuity. With our cloud services and proactive approach, we help you maintain optimal performance across all IT systems, reducing downtime and ensuring continuous, high-quality care which improve patient experiences.
Keeping confidential data safe in the healthcare sector
At Zenzero, we ensure that healthcare professionals can securely access critical medical information, whether visiting patients in the community or at care homes, while prioritising patient privacy and confidentiality. We support efficient data sharing across teams, enabling seamless communication while safeguarding sensitive information.
Our out-of-hours IT support is tailored specifically to the needs of the healthcare sector, where we proactively monitor your systems to prevent disruptions. With a dedicated UK service desk, we offer expert assistance, address IT concerns, and deliver customised solutions to help you maintain secure, efficient operations.
IT risks within healthcare organisations
It’s also worth bearing in mind that the data that the care industry holds could be at risk to cyber criminals who are able to target vulnerable people in scams. While the storing of data is of the utmost importance, which we can support your organisation with, it’s also important to make user awareness a priority. Any staff member can be targeted by accessing emails and sending them to others within or external to the organisation.
Care can be particularly vulnerable to this risk because of the size of care organisations and the nature that not all staff are able to interact face-to-face on a regular basis. Many staff communicate with each other only by email or mobile (text and calls). Cybercriminals take advantage of that by imitating the way people write emails and sign off.
The importance of cyber security within the healthcare industry
In today’s digital age, healthcare organisations must prioritise prevention of cyber attacks to protect sensitive patient data, meet compliance requirements, and maintain uninterrupted care delivery. Cyber threats like ransomware and data breaches can jeopardise patient trust and disrupt essential services. We provide tailored security solutions designed to safeguard your systems and data while ensuring seamless, secure operations. Our expertise in proactive threat prevention and compliance support helps healthcare providers stay protected, allowing you to focus on delivering exceptional patient care with confidence.
In the healthcare sector, robust IT support is essential for delivering exceptional services while ensuring secure and efficient operations. With a mobile workforce and multiple sites, a reliable IT infrastructure is crucial for managing confidential patient data securely and preventing data loss, ultimately improving patient outcomes.
We offer expertise in tailored IT solutions for healthcare providers, including Cloud-first Solutions, Modern Workplace, Unified Communications, Cyber Security, Business Optimisation, Secure Hosted Desktop, Microsoft Cloud, Office 365, and Microsoft Azure.
Our services ensure IT systems are easily accessible, fostering seamless communication and collaboration. A well-supported IT infrastructure helps organisations deliver high-quality care, enhance patient outcomes, reduce costs, retain staff, and operate with minimal downtime.
Cyber Essentials Certification
As part of Cyber Essentials, we send all users regular phishing tests which help identify anyone who may inadvertently open a suspicious link. We can run these on a regular basis, highlighting to staff what to look out for and providing training. This will help keep your staff, patients and organisation safe from cyber crime and the criminals looking to access and exploit your patients and their data.
Dark Web monitoring
We offer dark web monitoring as part of your comprehensive protection and prevention strategy. This service scans the dark web—a hotspot for cyber criminals trading stolen data—for any email addresses and passwords associated with your business and users. By identifying exposed credentials early, we help healthcare practitioners prevent data breaches and protect electronic health records, ensuring the security and integrity of your care operations.
Phishing simulations
On a quarterly basis, we will send simulated phishing emails using commonly used scam titles and messages designed to tempt users. These tests track who opens the email and if anyone enters their login details. This proactive approach is an excellent way to train staff who may be more susceptible to scams, fostering a culture of awareness. By protecting sensitive patient data and patient records through enhanced user training, phishing tests significantly reduce risks within your care business and support the implementation of robust security measures.
Next steps
Ready to revolutionise healthcare with expert IT support? At Zenzero, we deliver tailored solutions to tackle your challenges and enhance care delivery. Our cutting-edge IT services ensure your business stays ahead with secure, efficient, and reliable technology. Contact our dedicated team today to transform your operations.
Frequently Asked Questions
How is digital technology used in healthcare?
Digital technologies such as digital medicine, genomics, artificial intelligence and robotics have a huge potential to transform the delivery of healthcare. These technologies can empower patients to participate actively in their care, with a greater focus on wellbeing and prevention.
How is AI used in healthcare?
As of today, AI is primarily utilised to increase speed and accuracy in the healthcare realm. Some of the current uses of AI in this field include: Diagnosing Patients: AI algorithms analyse medical imaging data, such as X-rays, MRIs, and CT scans, to assist healthcare professionals carry out accurate and swift diagnoses.
Contact us to discuss IT Support Services
Our expertise in secure managed support services and cost-effective IT transformation projects makes us your ideal long-term IT partner.