Zenzero partnered with a global live entertainment organisation to support the adoption of AI across a highly distributed workforce operating across multiple venues and geographies. To build confidence in Microsoft Copilot and ensure consistent access to trusted information, Zenzero developed a Copilot Studio chat agent embedded within Microsoft Teams. Trained on curated internal documentation, the solution provides instant natural-language answers to employee questions, helping users access accurate information quickly and consistently. The result was a successful foundation for AI adoption, supporting 900 users and reducing query resolution times by approximately 30%.
~30%faster query resolution |
900users |
Multivenue & geography |
CHALLENGE
Building trust and confidence in AI adoption
The organisation was keen to explore the benefits of Microsoft Copilot but recognised that a broad rollout required strong foundations. Employees worked across multiple venues and locations, making it difficult to ensure consistent access to information and support.
The business wanted to establish confidence in AI technology, provide employees with trusted answers, and create a consistent user experience before expanding AI adoption across the wider organisation.
SOLUTION
Delivering trusted AI-powered knowledge through Microsoft Teams
Zenzero developed a custom Copilot Studio chat agent embedded directly within Microsoft Teams. The solution was trained using curated internal documentation, enabling employees to ask questions in natural language and receive accurate, contextual answers instantly.
By delivering a trusted knowledge source within a familiar platform, employees could easily access information while building confidence in AI-powered ways of working.
RESULT
Faster answers and successful AI adoption
The solution enabled employees across multiple locations to access information more quickly and consistently, significantly reducing the time required to resolve internal queries.
With trusted AI support embedded into everyday workflows, the organisation established a strong foundation for wider AI adoption while improving productivity and knowledge sharing across its global workforce.
Key outcomes
- ✓Approximately 30% faster query resolution
- ✓900 users enabled
- ✓Multi-location deployment
- ✓Improved knowledge consistency
- ✓Increased confidence in AI adoption
- ✓Faster access to business information
Technologies used
- •Copilot Studio
- •Microsoft Teams
- •Microsoft 365
- •Azure