Live Entertainment Business
Empowering 900 users with AI-powered knowledge access.
Zenzero partnered with a global live entertainment organisation to support the adoption of AI across a highly distributed workforce operating across multiple venues and geographies. To build confidence in Microsoft Copilot and ensure consistent access to trusted information, Zenzero developed a Copilot Studio chat agent embedded within Microsoft Teams. Trained on curated internal documentation, the solution provides instant natural-language answers to employee questions, helping users access accurate information quickly and consistently. The result was a successful foundation for AI adoption, supporting 900 users and reducing query resolution times by approximately 30%.
- Copilot Studio Implementation
- Multi-Location Solution Deployment
- Increased Confidence in AI Adoption
Better growth. Yours could be next.
The organisation was keen to explore the benefits of Microsoft Copilot but recognised that a broad rollout required strong foundations. Employees worked across multiple venues and locations, making it difficult to ensure consistent access to information and support.
The business wanted to establish confidence in AI technology, provide employees with trusted answers, and create a consistent user experience before expanding AI adoption across the wider organisation.
The new platform brought together knowledge from across the organisation, helping users resolve queries faster while improving confidence in the accuracy of information being accessed.
By implementing a secure AI-powered solution, the organisation enabled employees to access trusted business information more quickly and consistently across multiple locations.
Zenzero developed a custom Copilot Studio chat agent embedded directly within Microsoft Teams. The solution was trained using curated internal documentation, enabling employees to ask questions in natural language and receive accurate, contextual answers instantly.
By delivering a trusted knowledge source within a familiar platform, employees could easily access information while building confidence in AI-powered ways of working.
The solution enabled employees across multiple locations to access information more quickly and consistently, significantly reducing the time required to resolve internal queries.
With trusted AI support embedded into everyday workflows, the organisation established a strong foundation for wider AI adoption while improving productivity and knowledge sharing across its global workforce.
