A global economics consultancy with approximately 300 specialists across multiple international offices needed a more efficient way to access and share knowledge across the organisation. Operating in a highly specialised field where expertise and information are critical, the business wanted to reduce the time spent searching for documents and enable employees to find trusted answers quickly.
33%increase in task completion |
60%faster information searches |
~300specialists enabled |
CHALLENGE
Turning extensive documentation into accessible knowledge
The consultancy relied heavily on large volumes of documentation and intellectual property to support client work. However, employees often spent significant time manually searching through files, policies, research materials, and internal resources to locate the information they needed. This created frustration, slowed productivity, and made it difficult for staff to access organisational knowledge efficiently. The business wanted a solution that would allow employees to find accurate information quickly while ensuring consistency and trust in the answers provided.
SOLUTION
Creating an AI-powered self-service knowledge platform
Zenzero worked with the consultancy to transform its existing SharePoint environment into an intelligent knowledge platform using Microsoft 365 Copilot, Copilot Studio, and Microsoft 365 Agents. AI agents were developed to enable staff to ask natural language questions and receive accurate answers in seconds. Rather than manually searching through extensive documentation, employees could access information through a trusted, self-service experience that surfaced relevant knowledge when needed. By centralising information access and using AI to simplify knowledge discovery, the consultancy created a single source of truth that could be used consistently across the organisation.
RESULT
Faster access to knowledge and higher productivity
The new AI-powered knowledge platform significantly improved how employees interact with organisational information. Staff can now locate answers faster, spend less time searching for documents, and focus more time on delivering value to clients. By making specialist knowledge easily accessible, the consultancy improved productivity across the business while enabling employees to work more efficiently and confidently.
Key outcomes
- ✓33% increase in task completion
- ✓60% faster information searches
- ✓Approximately 300 specialists enabled
- ✓Trusted single source of organisational knowledge
- ✓Improved employee productivity and efficiency
Technologies used
- •Microsoft 365 Copilot
- •Copilot Studio
- •SharePoint
- •Microsoft 365 Agents