St John, Guernsey’s local healthcare charity, partnered with Zenzero to replace manual processes with digital solutions that save time and improve efficiency.
Company
St John Guernsey
Industry
Charity, Healthcare
Location
Guernsey, Channel Islands
Company Overview
St John has been active in Guernsey for nearly a century, supporting the island community through emergency ambulance services, medical cover at events, marine ambulance, healthcare supplies, youth programmes and training. With staff and equipment often making the difference between a life lost and a life saved, efficiency and operational resilience are crucial to the charity’s mission.
Project Description
St John, a Guernsey-based charity providing critical services including emergency ambulance cover, marine ambulance, first aid training and healthcare supplies, worked with Zenzero to modernise and automate its internal processes. The project centred on streamlining rostering, payroll and scheduling systems, replacing manual and paper-based methods with bespoke digital tools, and ensuring a foundation for continuous improvement.
Project
Digital transformation partnership for emergency healthcare
Project Specifics
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Digital Transformation
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Bespoke timesheet and scheduling application
CHALLENGE
Increasing efficiency through modernisation
St John’s systems relied heavily on manual processes, from physical timesheets that required manual data entry to rostering managed through spreadsheets. These outdated methods created inefficiencies, risked human error, and consumed valuable administration time that could otherwise be spent on frontline services. The charity needed a partner who could help them modernise, automate and future-proof their processes.
SOLUTION
Continuous improvement with a digital transformation retainer
Zenzero introduced a Digital Transformation Retainer, providing St John with ongoing access to expert development and consultancy for a fixed monthly cost. This model allowed St John to prioritise projects, plan ahead with clear roadmaps, and ensure predictable costs.
Within the retainer, Zenzero developed a bespoke digital timesheet application, replacing the paper-based system. The new solution has saved St John’s administration team approximately four days per month in manual processing, while delivering instant access to scheduling and payroll data and eliminating the risk of manual error.
“We know the right expert is always at the other end of the phone if we need them. It’s great having that continuity. The benefit of outsourcing means we have the ability to call on the right expertise at the right time, we can always draw on the skillset that we need.”
Garry Collins, Administration and Finance Manager, St John
RESULT
Efficiency gains and future-proof operations
The digital timesheet app has transformed one of St John’s most time-consuming processes, saving significant administration time each month and allowing staff to focus more on frontline services. The fixed-cost retainer ensures long-term stability and flexibility, helping St John plan projects in advance and maintain efficiency across its operations.
