Humans are biased. While many of these biases are implicit or unconscious, they can be especially harmful when applied automatically. Can AI be de-biased? Not without acknowledging why it occurs and making a concerted effort to call out our own potential biases.

The greater our understanding and familiarity with Artificial Intelligence (AI) becomes in healthcare, the greater the magnitude of its impact on the patient and provider experience as a whole. The adoption of AI technology and applications has already shown its powerful transformative potential in how healthcare is delivered, received and trusted by both patients and practitioners.

When it comes to skilled nursing facilities (SNFs) in particular and long-term care in general, a human-centred and empathetic approach is not only necessary, it's obligatory. Putting the needs, constraints and perspectives of patients first enhances the level of care we're able to provide.