Everyone will work in AI, but there is no need to fear it.
Artificial intelligence (AI) is already having a major impact on our lives, and its influence is only going to grow in the years to come. This is especially true in the business world, where AI is being used to automate tasks, improve efficiency, and make better decisions.
Here are a few examples of how AI is being used in businesses today:
Customer service
AI-powered chatbots are being used to provide customer support 24/7. These chatbots can answer customer questions, resolve issues, and even make recommendations.Sales and marketing
AI is being used to personalise marketing campaigns, identify potential leads, and predict customer churn.Human resources
AI is being used to automate HR tasks such as screening resumes, scheduling interviews, and onboarding new employees.Product development
AI is being used to design new products, improve existing products, and identify new market opportunities.Operations
AI is being used to optimise production processes, reduce waste, and improve efficiency.
These are just a few examples of the many ways that AI is being used in businesses today. As AI technology continues to develop, we can expect to see even more innovative and groundbreaking applications in the future.
Why you shouldn't fear AI
Some people are afraid of AI because they believe that it will eventually replace human workers. However, there is no evidence to support this claim. In fact, AI is more likely to create new jobs than it is to eliminate existing jobs.
AI is a tool that can be used to augment human capabilities, not replace them. For example, AI-powered chatbots can help customer service representatives to handle more customers and provide better support. AI can also help sales reps to identify more leads and close more deals.
In addition, AI is creating new industries and new jobs. For example, the development of AI-powered self-driving cars is creating new jobs in the field of autonomous vehicle engineering.
How to prepare for the future of AI in business
If you want to make sure that your business is ready for the future of AI, there are a few things you can do:
Educate yourself about AI
The more you know about AI, the better equipped you will be to make informed decisions about how to use it in your business.
Identify areas where AI can be used to improve your business.
AI can be used to automate tasks, improve efficiency, and make better decisions. Think about which areas of your business would benefit from the use of AI.
Invest in AI technology and training
There are a number of different AI solutions available, so you need to choose one that is right for your business needs. You should also invest in training for your employees so that they can learn how to use AI effectively.
Be prepared to adapt
The world of technology is constantly changing, so you need to be prepared to adapt your business practices as needed. As AI technology continues to develop, we can expect to see new and innovative applications emerge.
So what do you do now?
AI is going to become more and more prevalent in our business lives in the years to come. It is important to educate yourself about AI and to identify areas where it can be used to improve your business. By investing in AI technology and training, you can prepare your business for the future.
A great next step, is to get in touch with our team to discuss how your organisation can strategise their next move into the AI space. We provide consultancy services that can help you decide aspects such as AI policy writing, maximising AI in your team, and custom AI applications specific to you and your needs.
You can get in touch with us here, or start by downloading our latest guide on AI below. It's designed as a starting point to get you up to speed.
References
McKinsey & Company
AI and the Future of Work (2017)
World Economic Forum: The Future of Jobs Report 2020
PwC: AI Strategies for Growth (2021)
Additional tips for businesses in the UK
The UK government has a number of resources available to help businesses adopt AI.
You can find more information on the UK government website: https://www.gov.uk/government/organisations/office-for-artificial-intelligence.
There are a number of AI-focused organizations in the UK that offer support and advice to businesses. Some of these organizations include the UK AI Council: https://www.gov.uk/government/groups/ai-council, the National Centre for AI: https://nationalcentreforai.jiscinvolve.org/wp/, and the Alan Turing Institute: https://www.turing.ac.uk/.
There are also a number of private sector companies that offer AI solutions and services to businesses. You can find a list of these companies on the UK government website: https://www.gov.uk/government/organisations/office-for-artificial-intelligence.