Microsoft Dynamics 365 Customer Insights - Data Support
Empower your organisation with unified customer data, actionable insights, and tailored experiences with Zenzero’s expert Microsoft Dynamics 365 Customer Insights – Data Support.
Unlock the power of unified customer data
Microsoft Dynamics 365 Customer Insights – Data is Microsoft’s advanced customer data platform (CDP). It brings together customer data from multiple observational and transactional sources to create unified customer profiles that deliver real-time insight into every interaction.
With Dynamics 365 Customer Insights – Data, your business can connect marketing, sales, and service processes, ensuring every department works from the same accurate customer view. The platform helps you create customer segments, measure pipeline success, and design customer-centric experiences that drive loyalty, retention, and growth.
Zenzero’s Microsoft Dynamics 365 Customer Insights – Data Support services make sure your data foundation is strong, compliant, and performing at its best – so your teams can focus on delivering meaningful customer experiences.
Why choose Zenzero as your Customer Insights partner
Zenzero combines technical capability, creativity, and a personal approach to deliver results that matter. We understand that your Dynamics 365 Customer Insights – Data environment is more than a database – it’s the foundation of customer understanding across your organisation.
By working with Zenzero, you gain:
- Continuous optimisation of your Microsoft Dynamics 365 Customer Insights – Data solution
- Fast issue resolution and proactive monitoring of your environment’s performance
- Access to a team that understands Microsoft technology, data integration, and analytics
- Guidance on best practices and industry standards for secure, compliant data management
- Training and enablement resources to empower your teams to make data-driven decisions
Our experts help your users gain confidence in using the system to uncover insights, create actionable segments, and deliver customer-centric experiences that align with your business goals.
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What our Customer Insights – Data support includes
Data management and integration
We help you connect your data sources – including observational, transactional, and operational data – into a unified system. Our experts configure automatic data refresh processes to ensure your information is always accurate, relevant, and compliant with industry standards.
Customer profiles and consent data
Maintain trustworthy and compliant customer profiles with up-to-date consent data. We help you manage data policies and ensure privacy controls meet regulatory and organisational standards.
Customer segments and real-time insights
Zenzero helps you create segments based on real-time customer interactions, behaviours, and demographics. These unified people profiles help your business identify interacted people, audience groups, and key opportunities to deliver tailored experiences.
Pipeline success and analytics
Our team enables you to measure pipeline success, track customer journeys across channels, and connect marketing and sales performance back to real business value. Using real-time analytics and Microsoft’s built-in AI, we help you understand what drives conversions and loyalty.
Integration with other Dynamics 365 applications
We ensure your Customer Insights – Data tenant integrates seamlessly with other Dynamics 365 apps such as Sales, Marketing (Customer Insights – Journeys), and Customer Service. This cross-app functionality empowers customer service agents, marketers, and sales teams to work from one unified data source.
Troubleshooting, optimisation, and support
Our dedicated support specialists resolve issues quickly, ensuring system reliability, efficient processes, and high performance. Whether it’s data refresh failures, connection issues, or tenant configuration problems, we’re here to help your teams stay productive.
Ready to take the next step?
Zenzero’s flexible Customer Insights – Data Support model scales with your organisation’s size, technology stack, and ambitions. Whether you need one-off assistance, ongoing environment management, or strategic guidance on integrating Dynamics 365 Customer Insights – Data with your wider Microsoft Dynamics 365 ecosystem, we’re ready to help.
Contact our team today to discover how Zenzero can help your business unlock the full potential of Microsoft Dynamics 365 Customer Insights – Data and deliver customer-centric experiences that drive measurable success.
Frequently Asked Questions
What is Microsoft Dynamics 365 Customer Insights – Data?
Microsoft Dynamics 365 Customer Insights – Data is Microsoft’s customer data platform (CDP). It brings together customer data from multiple data sources – including transactional, observational, and operational systems – to create unified customer profiles and provide real-time insight into interactions, behaviours, and preferences.
What are customer segments and how are they created?
Customer segments are groups of customers or contacts who share common characteristics, behaviours, or attributes. Segmenting customers helps organisations better understand their audience and deliver more personalised experiences.
In Dynamics 365 Customer Insights – Data, segments can be created using unified customer profiles that combine data from multiple sources. These segments can be built based on a variety of attributes, such as:
- Demographics – e.g., age, gender, location.
- Transactional data – e.g., purchase history, order value, product categories bought.
- Behavioural data – e.g., website activity, email engagement, interactions with campaigns or events.
By grouping customers in this way, businesses can analyse trends, target the right audience, and run more effective marketing campaigns.
What is an automatic data refresh and why is it important?
An automatic data refresh ensures that your unified customer profiles are always up to date with the latest information from all data sources. This enables accurate insights, reliable reporting, and timely actions by marketing, sales, and service teams.
How can Zenzero help my organisation measure pipeline success?
Zenzero uses real-time analytics and unified data from Dynamics 365 Customer Insights – Data to track customer journeys, measure engagement, and evaluate the effectiveness of your marketing, sales, and service processes. This helps your organisation identify opportunities, optimise customer interactions, and improve pipeline success.