IT Support Solihull

Reliable IT support designed for businesses in Solihull. We deliver responsive solutions to keep your systems running efficiently and securely. Count on us to provide your Solihull-based business with cutting-edge technology and personalised customer care.

Some of our clients

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Expert IT services for businesses in Solihull

At Zenzero, we combine over 20 years of experience with partnerships with industry-leading technology providers to deliver tailored IT solutions for your organisation. As a Microsoft Gold Partner, we have the expertise to handle your IT challenges effectively, ensuring your small business, medium-sized enterprise, or large organisation runs smoothly.

Whether you’re in manufacturing, finance, healthcare, or legal services, we’re here to support your Solihull-based business. If an issue can’t be resolved remotely, our field service engineers will visit your office to provide quick, reliable resolutions, minimising downtime.

Why choose Zenzero for IT support?

From the moment you partner with us, you’ll notice the difference in the level of support and commitment to your success. With offices across the West Midlands and the South East, we provide IT support services nationwide, including Scotland, Guernsey, and Jersey.

Our UK-based support team is available 24/7, offering fast, reliable solutions whenever you need them. We are dedicated to resolving your IT issues and queries quickly and effectively, helping your business achieve success through seamless technology management.

If remote support isn’t enough, one of our friendly, experienced field engineers will be dispatched to your location in Solihull to get your systems back on track with minimal fuss. Partnering with us means you’ll enjoy all the benefits of working with a local IT company while accessing world-class expertise that drives your business forward.

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Great service, could not be happier with the speedy response. Will recommend Zenzero to others looking for an outsourced IT provider. A+

Sam, A

Isosceles Finance Ltd

Learn more about our IT services in Solihull

IT support & service management

Our IT support services in Solihull are designed to ensure your systems remain secure, efficient, and reliable. We handle:

  • Incidents: Quickly resolving potential issues like system outages or software malfunctions to minimise disruption.

  • Service Requests: Managing everyday tasks, such as setting up new staff accounts or installing software updates.

  • Hygiene Tasks: Proactively maintain your systems with Anti-Virus updates, backups, and regular checks to prevent potential problems.

With a combination of remote and on-site support, our team ensures your IT infrastructure is fully managed and always performing at its best.

App development & migration

Future-proof your business by transitioning to secure, scalable cloud platforms like Microsoft Azure and Microsoft Office 365. Our cloud migration services include:

  • Assessing your current systems and creating a migration strategy tailored to your needs.

  • Ensuring a seamless transition with minimal downtime or disruption to your business.

  • Providing ongoing support to optimise your cloud environment, enabling efficient collaboration and secure access to data from anywhere.

Cyber Essentials and cyber security services

Stay protected from cyber attacks and the ever-evolving threat landscape with our tailored security solutions. We help Solihull businesses safeguard their data and IT infrastructure by offering:

  • Endpoint Protection: Defending devices against malware, phishing attacks, and other vulnerabilities.

  • Vulnerability Management: Identifying and addressing weaknesses in your systems before they can be exploited.

  • Cyber Essentials Compliance: Helping you meet key security standards to ensure regulatory compliance and peace of mind.

Business IT support

Our comprehensive IT support services take the hassle out of managing technology, allowing you to focus on running your business. We offer:

  • Proactive monitoring and maintenance to detect and address potential issues before they impact your operations.
  • Strategic guidance to align your IT infrastructure with your business goals, improving productivity and efficiency.
  • Customised support packages that scale with your organisation, ensuring your IT systems evolve with your needs.

Disaster recovery & business continuity

Protect your business-critical data and ensure seamless operations even in the face of unexpected disruptions. Our disaster recovery and continuity planning services include:

  • Cloud-Based Backups: Secure and automated backups to protect your data and minimise risk.

  • Disaster Recovery Plans: Detailed strategies for responding to and recovering from IT failures or cyber incidents.

  • Proactive Monitoring: Identifying potential risks and implementing measures to mitigate downtime.

Our commitment as a support company in Solihull

We are committed to providing exceptional IT support Solihull. Our dedication to ongoing training ensures our team stays ahead of the latest technological advancements, enabling us to offer cutting-edge consultancy services tailored to your organisation’s needs. With comprehensive strategies designed to safeguard your data and maintain the integrity of your IT environment, we help Solihull businesses thrive with secure, innovative solutions.

IT support Solihull: The numbers tell our story

800+

IT professionals at your disposal ready to help

45,000+

users across our support network

98%

customer satisfaction rate across all our services

6

Microsoft Solutions Partner designations

Industry-specific solutions

We understand that every industry faces unique challenges, and we tailor our IT support services to meet the specific needs of businesses in Solihull. From robust data protection in financial services to secure collaboration tools in biotech, our solutions are designed to empower organisations to succeed in their industries. Whether it’s managing software, hardware, or IT infrastructure, we deliver end-to-end solutions to meet your business needs.

Financial Services

We provide secure and compliant IT solutions for financial organisations, helping you navigate the regulatory landscape with ease. Our services include:

  • Data protection: Safeguard sensitive client information with advanced encryption and endpoint protection.

  • Regulatory compliance: Stay ahead of requirements like GDPR with proactive monitoring and reporting.

  • Cloud solutions: Enable secure remote access to critical systems and streamline workflows with Microsoft 365 and Azure.

Care and Healthcare Services

Healthcare providers and care organisations rely on us to deliver IT solutions that ensure seamless operations and patient confidentiality. Our expertise includes:

  • Data security: Protect patient records and meet compliance standards such as the NHS DSP Toolkit.

  • System integration: Streamline operations by connecting patient management systems and improving data accessibility.

  • Reliable IT infrastructure and hardware: Ensure uninterrupted services with proactive monitoring, hardware maintenance, and fast issue resolution.

Biotech

Innovation in biotech demands advanced IT systems that support collaboration and research. We offer:

  • Secure collaboration tools: Facilitate global teamwork with secure file sharing and communication platforms like Microsoft Teams.

  • Data storage and analytics: Leverage cloud solutions to store and analyse research data securely.

  • Cyber security: Protect valuable intellectual property and research data from external threats.

Legal Services

For legal firms, where confidentiality, uptime, and data backup are critical, we provide IT solutions that keep your practice secure and efficient:

  • Document management: Implement secure systems for managing legal files and client records.

  • Cyber security: Protect sensitive client data with endpoint protection, phishing defence, and compliance support.

  • Disaster recovery: Minimise downtime and ensure business continuity with robust backup and recovery plans.

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Our approach

At Zenzero, we understand the unique challenges and opportunities faced by many businesses in Solihull. From the thriving commercial hubs to the growing demand for modern technology solutions, Solihull’s business community is dynamic and diverse—and we’re proud to be a part of it.

Our tailored IT services are designed to support the specific needs of Solihull-based organisations across industries like manufacturing, finance, healthcare, and legal. We work closely with local businesses to address key challenges, such as ensuring compliance with industry regulations, improving operational efficiency, and protecting against evolving cyber threats.

Why work with Zenzero?

We go beyond traditional IT support by building strong, long-term partnerships with businesses in Solihull and Birmingham. Our approach is designed to deliver more than just problem-solving—we provide proactive, strategic IT solutions that drive growth, improve efficiency, and align with your business objectives.

Here’s what sets us apart:

  • 24/7 Support: Whether it’s a minor query or a critical issue, our team is available around the clock to ensure your IT systems are always running smoothly.
  • Tailored Solutions: We design IT strategies and support services that meet the unique needs of your business and industry, from secure cloud migrations to comprehensive cyber security.
  • Local Expertise with National Reach: While we’re rooted in the West Midlands, we have the capability to support businesses across the UK, offering the best of both local and nationwide service.
  • Trusted Partnerships: As a Microsoft Gold Partner, we bring world-class expertise and cutting-edge solutions to help your business thrive.
  • Real People, Real Care: Our team is made up of approachable, knowledgeable experts who genuinely care about resolving your IT challenges quickly and effectively.

Partnering with us means choosing a reliable, forward-thinking, highly skilled IT partner committed to helping your business succeed in today’s fast-paced digital landscape.

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Supporting regional growth with personalised IT solutions

We are committed to empowering Solihull’s business community with scalable, future-ready IT solutions that drive innovation and growth. By implementing advanced cloud services, secure collaboration tools, and robust security measures, we help businesses stay competitive in an ever-changing market. As a local IT provider rooted in the West Midlands, we offer accessible, responsive support tailored to your unique needs. Our dedicated team takes the time to understand your business, providing personalised guidance, rapid on-site assistance, and strategic IT roadmaps to ensure your success. More than just a service provider, we are a trusted partner, working alongside you to overcome challenges, seize opportunities, and drive regional growth with technology that truly works for you.

Our proven IT support approach

We’ve perfected a customer-centric process to ensure your business gets the most out of our IT support services:

Step 1: On-boarding

Joining us starts with a smooth, hands-off on-boarding process. We take the time to understand your IT infrastructure and align your IT strategy with your broader business goals.

Step 2: IT Support

We categorise IT support into three main areas:

  • Incidents: Addressing issues when something isn’t working.

  • Service Requests: Handling low-risk tasks, such as setting up new staff.

  • Hygiene Tasks: Routine maintenance, including Anti-Virus updates and backups.

Step 3: Road Map

We invest time in understanding your business’s needs. From enhancing efficiency to improving systems and fostering collaboration with employees, our experts provide actionable roadmaps to support your growth.

Frequently Asked Questions

How quickly can I get IT support for my business in Solihull or Birmingham?

Choosing the right IT support provider is a big decision, and we’re here to make it an easy one. Our remote support team is available 24/7 to resolve most issues quickly and efficiently. For more complex problems, we can promptly dispatch an experienced field engineer to your location in Solihull or Birmingham, ensuring minimal disruption and a fast resolution to keep your business running smoothly.

Can you help my business stay secure against cyber threats?

Yes, we provide proactive, multi-layered cyber security solutions, including endpoint protection, vulnerability management, and compliance with frameworks like Cyber Essentials. Our strategies safeguard your business from breaches and ensure operational continuity.

How can we support a hybrid or remote working environment?

We specialise in setting up secure and efficient hybrid working solutions. From cloud migrations to unified communications, we ensure your teams can collaborate seamlessly and access systems securely, whether working on-site or remotely.

Do you offer IT support tailored to specific industries?

Absolutely. We work with a range of industries, including manufacturing, healthcare, education, legal, and care. Our tailored IT solutions are designed to meet the unique challenges and compliance requirements of your sector.

What happens during the onboarding process with us?

Our onboarding process is thorough and hands-off, allowing us to understand your business needs and IT environment fully. We align your IT strategy with your business goals, ensuring a seamless and cost-effective transition to our support services.

Contact us to discuss IT Support Services

Our expertise in secure managed support services and cost-effective IT transformation projects makes us your ideal long-term IT partner.

Give us a call, or swing us an email

0333 3209 900
hello@zenzero.co.uk