Crohn’s & Colitis UK partnered with Zenzero to deliver proactive managed IT services that strengthened resilience, improved visibility and supported its growing digital mission.
Company
Crohn’s & Colitis UK
Industry
Charity (Healthcare)
Location
United Kingdom
Company Overview
Crohn’s & Colitis UK is the UK’s leading charity supporting more than 500,000 people living with Crohn’s Disease and Ulcerative Colitis. The organisation relies on dependable, well-governed IT to support service delivery, fundraising and ongoing digital development. Following a competitive tender in late 2024, Zenzero was selected as its Managed IT Services partner to strengthen operational resilience and align technology more closely with organisational goals.
Project Description
Zenzero partnered with Crohn’s & Colitis UK to deliver a proactive, UK-based managed IT service that improved resilience, visibility and ongoing optimisation of the charity’s IT environment while supporting its wider mission.
Project
Proactive managed IT services partnership for a national healthcare charity.
Project Specifics
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Managed IT services
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Proactive support
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Patch compliance
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IT visibility
CHALLENGE
Moving beyond reactive IT
As Crohn’s & Colitis UK’s services and fundraising activities became more digitally driven, the organisation’s dependence on reliable IT increased significantly. However, its existing support model was largely reactive, offering limited proactive risk management, minimal strategic oversight and insufficient visibility into IT performance and emerging issues.
The charity needed a managed IT partner that could strengthen resilience, improve transparency and provide assurance that its IT environment would support both current operations and future growth.
“We’re grateful for our partnership with Zenzero in the truest sense, which has supported us through the complexities of the digital age. Their consistent support, strategic insight, and commitment to our success have made them a valued and trusted extension of our team.”
Karen Wimbledon, Workplace & IT Manager, Crohn’s & Colitis UK
SOLUTION
Proactive, insight-led managed support
We partnered with Crohn’s & Colitis UK to deliver a proactive, UK-based managed IT service designed to improve resilience, visibility and continuous improvement. Rather than responding to issues as they arose, we introduced a structured support model underpinned by regular health checks, proactive monitoring and patch compliance oversight.
Clear service management and real-time reporting gave stakeholders greater insight into IT performance, actions and priorities. Ongoing assessments ensured the environment remained optimised and compliant, while providing a framework for future improvement and technology planning. This shift allowed the internal team to step away from firefighting and focus on service delivery and innovation.
RESULT
Confidence, clarity and capacity to grow
As a result of our proactive managed IT service, Crohn’s & Colitis UK has seen meaningful improvements in the stability and reliability of its IT environment. Critical improvements were identified and actioned early, helping to reduce risk and strengthen overall resilience, while full patch compliance provided greater confidence in the organisation’s security posture. Improved transparency and real-time insight into IT performance have enabled more informed, strategic decision-making across the organisation.
By reducing IT friction and disruption, internal teams have been able to work more efficiently and remain focused on delivering vital services and supporting fundraising efforts. The charity now benefits from a structured, scalable IT foundation that supports ongoing digital development and future initiatives.
