BCIS partnered with Zenzero to deliver a centralised subscription system that streamlined processes and improved customer experience.
Company
BCIS
Industry
Construction
Location
Coventry, UK
Company Overview
The Building Cost Information Service (BCIS) is a leading provider of cost information data for the construction industry. For decades, BCIS has supported construction professionals with accurate, trusted data that underpins planning, estimating, and project delivery. Their services play a vital role in helping clients manage costs effectively, adapt to market changes, and deliver projects successfully.
Project Description
As BCIS’s subscriber base grew and their product lineup evolved, they needed a modern system to manage subscriptions more efficiently. Their existing processes were heavily manual, time-consuming, and error-prone, creating operational challenges and impacting customer satisfaction. To address this, BCIS partnered with Zenzero to design and deliver a subscription management system tailored to their needs.
Project
Centralised subscription management system for the construction industry.
Project Specifics
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Subscription Management
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Self-Service Platform
CHALLENGE
Managing subscriptions at scale
BCIS faced increasing pressure to support a growing customer base with changing requirements. Manual subscription management processes slowed down operations, created errors, and frustrated clients. The organisation needed a reliable, integrated solution that could streamline subscription management, allocate user licences effectively, and offer self-service tools for customers.
SOLUTION
Modernising subscription management with an integrated system
Zenzero developed a robust subscription management system using Microsoft technologies, designed to meet BCIS’s exact requirements.
Key features included:
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Centralised Subscription Management – a single platform to manage subscriptions, user licences, and product line-ups.
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System Integration – seamless integration with BCIS’s CRM and data delivery systems ensured smooth data flow and real-time updates across platforms.
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Customer Self-Service – clients could easily manage their own subscriptions and allocate licences, reducing reliance on manual support.
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Azure Hosting – built on Microsoft Azure for scalability, security, and resilience, ensuring the system could grow with BCIS’s subscriber base.
“The team is exceptionally well managed, with a clear understanding of our requirements and solutions explained in a way that makes complex projects simple.”
Richard Dean, CFO at BCIS
RESULT
Driving efficiency and growth for BCIS
The implementation of Zenzero’s subscription management system delivered clear, measurable benefits:
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Streamlined Processes – reducing manual work and boosting operational efficiency for both BCIS and its customers.
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Improved Customer Experience – self-service tools and real-time updates empowered clients and strengthened satisfaction and retention.
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Scalable Infrastructure – Azure hosting provided the flexibility and reliability to support ongoing growth and product innovation.
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Operational Growth – with a modernised system in place, BCIS could focus on expanding their services and attracting new customers.
The collaboration between BCIS and Zenzero demonstrates how tailored IT solutions can transform operations and deliver long-term business value. By modernising their subscription management processes, BCIS strengthened their foundation for growth and enhanced the service they deliver to clients across the construction industry.
